SUPPORT 


Picking the right integrator for today is easy. Picking the system integrator that can support exiting technology and future technology that will still be the right piece several years from now is a more difficult proposition which is why we offer SecurHelp. 

How To Contact Securix, LLC

Pre-Sales Support - sales@securix.com
You are welcome to contact our office for any Pre-Sales Support. 
Phone 636.305.1010; select option six (6) for guidance with configuration, pricing, technical applications, and general sales/marketing support.

Post-Sales Support - service@securix.com
Hours of operation: 8:00 AM till 5:00 PM CST. 
Certified technicians of original manufactures may contact Securix Technical Support Group at 636.305.1010; select option five (5) for questions and service on products that have been purchased from Securix, LLC.

Extended Service Coverage Outside Standard Operating Hours
Contact Pre-Sales Support - sales@securix.com for pricing and availability. 

Purchase Order, Payment Process and Shipping 

Purchase Orders and Payment Process
Purchase Orders are accepted through: 
Email - sales@securix.com

FAX: 636.305.1001

Mail:
Securix, LLC
859 Horan Drive 
Fenton, MO 63026 

Securix does not accept Purchase Orders by phone.

Important Information for Purchase Orders

To ensure the correct processing and shipment of your order, please make sure that the following information is addressed and/or attached (as applicable) with your order. If the paperwork is incomplete, your order cannot be processed.

Order date.

Your purchase order number.

Complete “bill to” name, address, contact, phone number, and fax number, and if purchasing with Credit Card, specify card type, complete Credit Card number and expiration date, name on card and billing address of credit card.

Complete “ship to” name, address, contact, phone number, and fax number.

Special shipping instructions for the order, if a deviation is required to Securix’s standard delivery via FedEx ground and via RYR Freight for pallet related shipments of enclosures released from production; F.O.B. shipping point. If overnight carrier is required, include your carrier name and account number.

Tax exempt number, if not on file with Securix.

For each line item, please include (as provided in Securix Pricing Schedules) a brief description, part and/or model number, net unit price, quantity, and extended price (amount) for each product or service being ordered. 

Purchase Order Acknowledgments

Customer purchase orders will be reviewed and an acknowledgment sent generally within 24 hours. The acknowledgment will have estimated ship dates based upon product availability. If the purchaser does not receive an acknowledgment within the twenty-four (24) hour time period, please contact Securix immediately.

Domestic Payment Terms

Securix standard payment terms are net 30 days, after date of invoice with Approved Credit. Securix accepts MasterCard and VISA.

Shipping Method

Securix currently uses a ground service with different worldwide carriers (i.e. UPS, Fed Ex, and RYF Freight) any shipping service desired other than Securix’ standard must be clearly indicated on the purchase order. Terminologies on the Resellers purchase order, such as; “best way” or other generic terms for shipping will be construed as Securix’s carrier of choice.

Securix Client and/or Reseller (CR) Information

CR Orders

A CR’s first order with Securix is required to be paid prior to shipment of the order. The CR has the option to pay with a company check or to purchase with a major credit card. Once the payment has been received or transfer has been confirmed, the order will be released for production and shipped.

Credit Limits And Terms

Securix will periodically review payment history and adjust the credit limit and terms offered to the CR.

CR Due Dates

Securix encourages the CR to indicate the due dates of the purchase order that is submitted and Securix will attempt to meet the due date. Securix will communicate to the CR the estimated ship date that is expected. Acceptance of an order via Securix’s acknowledgment indicates our best estimate of the ship date; Securix is not bound by dates requested by CR purchase orders. If the estimated ship date is not acceptable by the CR, the CR should contact Securix immediately.


Customized Quotes

If the CR is placing an order based on a written quote from a Securix Sales Representative (SSR) it must accompany the CR’s purchase order, in the event that special terms apply. Orders placed without a quote will be processed with Securix standard pricing and designs; and acknowledged accordingly.


Order Cancellation

Cancellations of an order must occur prior to shipment of the order. CR’s may cancel a Securix accepted purchase orders (for standard products only) by written request for cancellation, 5 days or more before the confirmed shipment date acknowledged by Securix. For order cancellations within 5 calendar days, Securix must receive a written notice of cancellation and a 20% cancellation/handling fee will be assessed to the CR's account with Securix, LLC. 

*Specials – All custom enclosures purchase orders once accepted and acknowledged can not be cancel. 

Inspection and Returns

Order Inspection

CR’s are responsible for inspecting shipments and for signing delivery documents. Securix encourages you to take appropriate actions to ensure that your order shipment is correct and without damage.

Freight Claims

Products purchased from Securix are shipped, F.O.B. shipping point. Freight insurance is the responsibility of the CR. The CR must file all freight claims with the freight company.

Incorrect Shipments From Securix

If the products you receive do not match your purchase order, please contact Securix’s Customer Service Desk immediately. Products must be returned within (15) fifteen days of receipt that have been incorrectly shipped. These products may be returned at no charge, and the freight for returning the incorrectly shipped products will be paid by Securix – Requires RMA Number. 

Incorrect Orders by CR

Return of the product(s) ordered in error must be returned to Securix no later that (15) fifteen days from the date of shipment from Securix, to receive credit, less a restocking charge. Following receipt of the RMA number, you must ship the product(s), prepaid to the shipping destination. All returns must include a copy of the Securix RMA document with the shipment; the RMA number must be marked on the outside of the package, and sent to Attention Securix, LLC, Returns Department. Product(s) returned to Securix after (15) fifteen days from the issuance of the RMA number will be refused by Securix and will be charged at the original invoiced price to the Reseller. The prevailing restocking charge is 25% of the net purchase price of the product(s). All product(s) must be returned in unused condition with the original packing intact; including any documentation and peripheral parts (if applicable). Securix will not accept the return of used equipment.


Return of 'Missed-Ordered Product'

Before returning ANY product, you must call Securix’s Customer Service Desk to obtain a Return Material Authorization (RMA) Number. This number must appear on the outside of the return package. This will identify your shipment and help ensure that your company is given proper credit for the return. In some cases, you will follow the return policy from the original manufacturer, see Warranty section for details.

Return of Defective Product

Before returning defective products, you must confirm product failure through Securix’s Service Department. Once the product has been confirmed defective, an RMA will be issued to you for product return. If the product is under warranty, the product will be repaired and returned to you. If the product is found to not be defective, there will be a $100.00 testing and administrative fee charged and the product will be returned to you F.O.B. factory. If an advance replacement part is required, a faxed or emailed Purchase Order, (Marked Advance Replacement), needs to be sent to Securix order entry desk for approval. The PO should indicate the part(s) needed at the current published Securix pricing, and method of shipment requested. A confirmation will be or emailed back to you, and the replacement product will be sent. Credit will only be issued if it is determined that the product has failed out of the box. A RMA will still be needed to return the defective product even on an advance replacement product. The replaced or repaired product will be returned to the original reseller, and they will be billed for the advance replacement part. 

Repairs and Cancellations

Repairs

Repair product turn around time on most repairs or replacements is within one week from the receipt of the returned product. Product(s) returned for repair or replacement must be received within (15) fifteen days of issuance of the RMA number, and shipped freight prepaid to Securix. The Securix RMA document must be enclosed with the shipment and the RMA number prominently marked on the shipping container. Repairs or replacements shall be returned to the CR in the same means received (example: Overnight In/Overnight Out)


Warranty

Third Party Warranty

All third party warranties herein are transferred from Securix to the Client; Resellers may transfer third party warranties to end user, customers. Specific third party warranty details, terms and conditions, remedies and procedures, are either, expressly stated on, or packaged with, or accompanying the products. The warranty period may vary from product to product.

Products that fall into this category: 

Power Supplies – Securix, now has a one [1] Year Next Business Day on-site Warranty.

Securix does not warrant peripheral products such as batteries and fuses. 

Hardware Warranty

All Securix Hardware products are provided with a one (1) year warranty from the date of shipment to the Reseller. All companies warrant their products to be free from material defects and that they operate in general accordance with their product specifications. The parts will be repaired or replaced at the manufacturer’s option. Follow Securix’s procedures for RMA with these products.

General Limitations of Warranty

The warranty for all products does not cover: circumstances beyond Securix’s control (Acts of Nature; misuse and/or abuse); work performed by other than a Value Added Reseller of the original manufacturers; failure to follow original manufacturers operating instructions or environmental specifications, or supply items.
If returned products are found not to be defective or to be damaged, the following policies will be invoked:

No-Problem Found:

If no problems are found with the items returned as defective, the items will be returned to the Reseller. If any replacement parts were sent, or repair charges incurred, an invoice will accompany the returned item for the cost of the new item and two way shipping.

Damaged Goods:

If returned items are found to be damaged due to improper installation, use, neglect, acts of nature, or other external factors, the CR will be billed for the repair of the item and two way shipping.

SECURIX DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NOTE: Unless otherwise provided in the applicable product warranty, products purchased are eligible for warranty service advance replacement only within the United States.